Answer FAQ - quick order
1. order before 14:00 if possible.
2. Please choose a payment method that immediately sends us a payment confirmation, e.g. credit card and limited also Paypal (here already the normal transmission can take 1-2 hours and in some cases the payment is "checked" for days)
3. Within Germany we also offer DHL EXPRESS as a standard option. Here you will receive the order guaranteed on the next business day. Here you can find more information: SiaLinda
shippingDHL EXPRESS is also possible for foreign countries.
However, we have to check this manually, because the rates vary from country to country. In any case the surcharges are unfortunately much higher than for Germany!
You are a regular customer?
If possible, call us!
We always find a solution - and send to good regular customers also "on account"!
shippingDHL EXPRESS is also possible for foreign countries.
However, we have to check this manually, because the rates vary from country to country. In any case the surcharges are unfortunately much higher than for Germany!
You are a regular customer?
If possible, call us!
We always find a solution - and send to good regular customers also "on account"!
WHAT ARE SHIPPING TIMES AND COSTS?
- Complimentary ground shipping within 1 to 7 business days
- In-store collection available within 1 to 7 business days
- Next-day and Express delivery options also available
- Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
- See the delivery FAQs for details on shipping methods, costs and delivery times
WHAT PAYMENT METHODS CAN I USE?
Shella accepts the following payment methods
:- Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
- Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
- PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?
Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.